Returns Policy



1.0. Users of have the right to return goods that are purchased and delivered to them subject to the provision of this returns policy.

1.1 within 24 hours of receipt of ordered products, the Buyer must send to us a notice of Intent to return in writing by e-mail to Upon receipt of the e-mail, Hijuka shall communicate with the buyer within 24 hours of receipt of the email and if the issue is not resolved by phone, will provide the address of the Seller to which the buyer must return the item. 

1.2. Buyer must promptly return the products at their own cost, which must be received by the Seller, as applicable, within 96 hours of notification of a return address, for cases, where the buyer and seller are within the USA. Where either or both parties are in different countries or locations, the Product must be returned within 30 days or as may be agreed on a case-by-case basis.

1.3. Hijuka or the Seller will refund the payment for such returned product, if not damaged or made defective by the seller or during the process of returning.

1.4. Where the product is damaged or made defective, We or the Seller reserve the right to either not make a refund or to seek legal redress against the buyer or both parties agree on an acceptable settlement for any loss that may be suffered.10.2.0 The Seller hereby warrants that should any product supplied by them to a customer be returned by the customer for the defect not caused by the customer, the Seller shall mail a suitable replacement to the customer or refund any money paid by Hijuka to Hijuka (if the payment had been made to the Seller for the product) within 24 hours of receipt of the returned defective product. In a case where money has not been remitted to the Seller, Hijuka shall refund the buyer to the full extent as may be agreed above in Clause 10.1.2. 

Non-returnable items 

Note that several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases to be sold on the Platform. Therefore, the return of such products does not apply.

Additional non-returnable items:

•Gift cards

•Downloadable software products

•Some health and personal care items

Proof of Purchase

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial refunds

There are certain situations where only partial refunds are granted: (if applicable)

•Book with obvious signs of use

•CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

•Any item not in its original condition, or that may be damaged, or missing parts for reasons not due to our error.


To return a product, the Buyer will mail the product to an address to be provided in the email communication with you, the Buyer.

You (Buyer) will be responsible for paying for the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where the buyer lives, the time it may take for the exchanged product to reach the buyer may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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